Privacy Policy

Last updated: [DATE]

Who we are

This website is run by Kangaroo Sameday Courier UK ("we", "us"), the data controller for the personal data described in this policy. Company number [company number]. Registered office: [registered office address]. ICO registration number: [ICO NUMBER].

Questions about this policy or your data: email [privacy contact email] or write to us at [POSTAL ADDRESS FOR PRIVACY REQUESTS].

What we collect

When you request a quote or contact us, we collect the details you give us:

• your name, phone number and email address
• collection, delivery and any extra stop postcodes, the collection date, the service and vehicle you choose, and details of what you are sending
• anything else you choose to tell us in your message

When you book a delivery we also hold the collection and delivery addresses, recipient names and proof-of-delivery records. [Add any other data the client actually collects.]

How we use it and our lawful basis

• To reply to your quote request and arrange your delivery: steps taken at your request before entering into a contract, and performance of that contract.
• To keep business and accounting records: legal obligation.
• To deal with queries, claims and complaints: our legitimate interests in running the business.

We do not sell your data, and we do not use it for marketing unless you have separately agreed. [Confirm with the client.]

Who we share it with

We only share your data where needed to provide the service, with:

• our drivers and any partner couriers who carry out your delivery [Confirm with the client]
• our website host, Cloudflare, and our email delivery provider, Resend, which send your form to us
• [OTHER PROCESSORS, e.g. accounting software, booking system]

Where a provider processes data outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it

Quote requests that do not lead to a booking: [RETENTION PERIOD, e.g. 12 months]. Booking, delivery and accounting records: [RETENTION PERIOD, e.g. 6 years from the end of the financial year]. After that, we delete or anonymise it.

Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you
• have inaccurate data corrected
• have your data erased, or its use restricted, in certain circumstances
• object to processing based on our legitimate interests
• data portability, where processing is based on a contract and carried out by automated means

To use any of these rights, contact us using the details above. We will respond within one month.

Cookies

This website does not set any non-essential cookies. [If analytics or tracking is added, describe each cookie here and add a consent banner.]

Complaints

If you are unhappy with how we have handled your data, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.